Prohibited Uses Policy

The short version: this is the specific list of things you can't do on Carvia or with a Carvia-booked vehicle. Violating any of these can result in a claim denial, account suspension, or deactivation, and in some cases legal liability.

1. Prohibited vehicle uses (guests)

You may not use a Carvia-booked vehicle to:

Commit or facilitate any illegal act, including driving under the influence of alcohol or drugs.
Race, time-trial, or otherwise operate the vehicle competitively, or use it in a driving school or stunt.
Tow anything, unless the listing explicitly permits it.
Drive off-road or on unpaved terrain not intended for normal passenger vehicles, unless the listing explicitly permits it (e.g., a truck/SUV listed for that purpose).
Sublet, re-rent, or allow anyone not listed as an approved driver on the trip to drive the vehicle.
Use the vehicle for rideshare or delivery work (Uber, Lyft, DoorDash, etc.) unless the listing explicitly allows commercial use.
Transport hazardous materials, or use the vehicle for the transport of goods/persons in violation of law.
Remove, disable, or tamper with the vehicle's GPS, telematics, or safety equipment.
Drive outside the trip's authorized dates and times, or outside a geographic restriction the host has clearly disclosed.

2. Prohibited platform conduct (everyone)

You may not:

Discriminate against another user — see Nondiscrimination Policy.
Harass, threaten, stalk, or attempt to contact another user for any purpose unrelated to an actual or potential trip.
Circumvent Carvia's payment system — for example, agreeing to complete a booking or payment "off-platform" after connecting through Carvia, to avoid fees.
Create multiple accounts to evade a suspension, cancellation penalty, or promotional limits, or to manipulate reviews or rankings.
Post fake, incentivized, or retaliatory reviews, or otherwise manipulate the review system.
Scrape, harvest, or otherwise collect data from the platform or other users beyond normal use of the app.
Reverse-engineer, decompile, or attempt to access non-public parts of Carvia's systems.
Use Carvia to advertise or solicit for a competing product or service.
Upload content that infringes someone else's intellectual property, contains malware, or violates any law.
Impersonate another person or misrepresent your affiliation with Carvia.
Use bots, scripts, or automated tools to book, message, or interact with the platform outside normal human use.

3. Prohibited listing conduct (hosts)

You may not:

List a vehicle you don't have legal authority to rent out.
Misrepresent the vehicle's condition, features, mileage, or availability.
Set trip rules or listing language that violate our Nondiscrimination Policy or Community Guidelines.
Accept a booking with no intention of fulfilling it, or repeatedly cancel to manipulate search visibility.
Charge a guest outside the Carvia payment system for anything related to the booking.

4. Consequences

Violations can lead to, depending on severity and history: a warning, removal of specific content (a listing, review, or message), denial of a related claim, suspension, or deactivation with a cited reason and appeal rights under Account Deactivation & Appeals. Illegal conduct may also be reported to law enforcement.

5. Reporting a violation