Nondiscrimination Policy

The short version: discrimination of any kind isn't tolerated on Carvia — not in who you book with, who you host, what you say in a message or review, or how you write a listing. This is a strict, zero-tolerance policy.

1. What this policy covers

Carvia's community includes people of every background, and our marketplace only works if everyone can use it on equal terms. You may not, on the basis of race, color, national origin, religion, ancestry, sex, gender identity or expression, sexual orientation, marital status, age, disability, or veteran/military status:

• Decline, cancel, or attempt to steer a booking away from or toward someone.
• Impose different terms, prices, or requirements on a guest or host.
• Post a listing description, house/trip rule, profile, message, or review that expresses a preference against, or a stereotype about, anyone based on a protected characteristic.
• Refuse to communicate with, or otherwise treat differently, a verified user because of a protected characteristic.

This applies to both guests and hosts, in both directions.

2. Accessibility

If a guest has a disability that requires an accommodation — for example, extra time at pickup, a specific communication method, or clarification about a vehicle's features — hosts should engage in good faith to accommodate reasonable requests where possible. Hosts can't decline a booking because a guest disclosed a disability or requested an accommodation.

3. Examples of violations

• A host writes "prefer guests who speak fluent English" in a listing description.
• A host cancels a confirmed trip after seeing a guest's profile photo, without a legitimate, unrelated reason.
• A guest leaves a review referencing a host's accent, religion, or ethnicity in a negative way unrelated to the actual trip experience.
• Either party uses in-app messaging to make demeaning comments based on a protected characteristic.

Legitimate, evenly applied business reasons aren't violations — for example, declining a booking because a guest doesn't meet age/verification requirements that apply to everyone, or because the requested dates aren't available.

4. How we enforce this

We investigate every report. Confirmed violations lead to enforcement under our Community Guidelines and Terms of Service, ranging from a warning to permanent deactivation for serious or repeated conduct — with the same cited-reason and appeal rights described in Account Deactivation & Appeals. We may also proactively review listing language and review text using automated screening, in addition to responding to reports.

5. How to report

If you experience or witness discrimination on Carvia, report it from the trip, profile, or review page, or email support@carvia.app with details. Reports are reviewed by our trust and safety team, not by the person whose account was reported.