Community Guidelines

The short version: treat people like people, treat cars like they're not yours, communicate like an adult, and don't try to game the system. Everything below is enforceable — violations can lead to a warning, suspension, or the deactivation process described in our Terms of Service.

1. Respect and nondiscrimination

Carvia has zero tolerance for discrimination. Don't treat anyone differently, decline a booking, or leave a review based on race, color, ethnicity, national origin, religion, age, sex, gender identity or expression, sexual orientation, marital status, veteran status, or disability. Full detail and how to report a violation: Nondiscrimination Policy.

This extends to how you write your profile, listing description, messages, and reviews — no slurs, harassment, threats, or content that demeans someone based on a protected characteristic.

2. Honesty

• Listings must accurately represent the vehicle: real, current photos (not stock images), an accurate description of condition, features, and any known issues, and a price that matches what the guest will actually be charged (before Carvia's disclosed fees).
• Profiles should be genuinely you — real name, real photo (or a clear avatar), accurate verification info. Fake accounts, borrowed identities, and misrepresenting who's actually driving are all violations.
• Reviews should reflect a real trip you were actually part of. No review swapping, no fake reviews, no retaliatory reviews written solely to punish someone for an unrelated dispute.

3. Communication

Keep trip-related communication in the app — it's how we can help if something goes wrong, and it's your record if a dispute comes up later. Respond to messages and booking requests in a reasonable time. Don't use messaging to solicit business outside Carvia, to spam, or to contact another user about anything unrelated to an actual or potential trip.

4. Vehicle care and conduct on a trip

Guests: return the vehicle in the condition it was in at pickup (normal wear and tear excepted), on time, with the agreed fuel/charge level, and follow the host's trip rules (smoking, pets, mileage limits, etc. as disclosed in the listing). Hosts: keep the vehicle in the condition your listing describes, show up on time for pickup and return, and be reasonably responsive if something comes up mid-trip.

Both sides: no aggressive, threatening, or unsafe behavior at handoff or during a trip. If you feel unsafe, end contact and report it to support@carvia.app immediately — safety reports get priority handling.

5. Don't game the system

• No manipulating search ranking, reviews, or the referral program.
• No creating multiple accounts to get around a suspension, a cancellation penalty, or promotional limits.
• No colluding between accounts to inflate earnings, fake bookings, or manufacture reviews.
• No circumventing Carvia's payment system to avoid fees (e.g., agreeing off-platform to a "cash" trip after connecting through Carvia).

6. Prohibited content and conduct

Covered in full in our Prohibited Uses Policy — things like illegal activity, harassment, fraud, and unauthorized commercial use of the platform.

7. Enforcement

We review reports and platform signals (cancellation patterns, verification mismatches, repeated complaints) and act proportionally — a warning for a first, minor issue; suspension or deactivation for serious or repeated violations. Every deactivation comes with a specific cited reason and an appeal right — see Account Deactivation & Appeals. If you think a decision was wrong, appeal it; don't create a new account to work around it, which is itself a violation.

8. Reporting a concern

If another user violates these guidelines, report it through the trip or profile page, or email support@carvia.app. For anything involving immediate safety, contact local emergency services first, then let us know.