carvia

Help center

Find the rule before it becomes a problem.

Guest and host articles are copied into the web repo and rendered from the category tree.

Account Standing

Account Deactivation and Appeals

Account & Safety

Account Issues: Login, Verification & Help

Booking a Car

Adding an Additional DriverBooking a Car: Step by StepInstant Book vs. Request to BookVehicle Extras Explained

Airport & Delivery

Airport Pickup GuideDelivery and Non-Airport Pickup

Cancellations & Changes

Canceling a Trip (Guest)Extenuating Circumstances PolicyWhat If My Host Cancels?

Cancellations

Canceling a Trip (Host)

Pricing & Protection

Choosing a Protection Plan (Guest)Refunds and ReceiptsSecurity Deposit ExplainedUnderstanding Your Trip Price: Fees Explained

Pricing & Earnings Plans

Choosing an Earnings PlanManaging Extras as a HostSetting Your Price

Claims & Damage

Claims SLA: What to ExpectFiling a Damage Claim (Host)Host Guarantee and Protection: What It Covers

Co-Hosting & Teams

Co-Hosting and Teams

Getting Started

Creating Your Account and VerificationHow Carvia Works

Damage, Claims & Disputes

Filing a Damage Dispute (Guest)

Getting Paid

Getting Paid: Payout ScheduleToll and Ticket Reimbursement

Your Trip: Check-In & Check-Out

Guest Check-In: How ToGuest Check-Out: How ToMessaging Your Host

Trip Handoffs: Check-In & Check-Out

Host Check-In: How ToHost Check-Out: How To

Getting Started as a Host

Host Eligibility RequirementsHow to List Your First CarWriting Your Listing

Bookings & Instant Book

Instant Book for Hosts

Airport & Delivery Hosting

Offering Airport Delivery as a Host

Taxes

Understanding Your 1099

Managing Your Listing

Vehicle Inspection Requirements