Toll and Ticket Reimbursement
Tolls, citations, and agreed refueling charges a guest racks up during their trip get billed to them and passed through to you at 100% — tracked separately from your trip earnings, on the same twice-weekly schedule.
What's reimbursable
- Tolls incurred while the guest had the car on an active trip.
- Citations — parking tickets, camera tickets, moving violations — issued during the trip and tied to the guest's use of the vehicle.
- Agreed refueling — if the car comes back below the return threshold in your trip rules (more than 1/8 tank or charge below pickup level), the refueling cost plus Carvia's flat $20 refueling-service fee is billed to the guest and passed through to you.
These are guest-caused costs, not part of your trip price — you're being made whole for something the guest owes, not earning a share of it. That's why it's tracked as a reimbursement, not trip revenue.
How to report one
1. Open the completed trip in-app and select Report a Toll or Citation (or, for refueling, this is generally handled automatically from your checkout photos' fuel/charge gauge reading — no separate report needed).
2. Upload documentation: the toll statement, the citation notice, or whatever official record you have. A photo or PDF of the actual toll authority or municipal notice works best — the clearer the source, the faster it's verified.
3. Enter the amount and the date it was incurred, confirming it falls within the trip dates.
4. Submit. Carvia bills the guest for the verified amount and queues your reimbursement.
Timing
Report as soon as you have documentation — tolls and citations sometimes take a few days to appear from the issuing authority, so don't wait on a report if you know one's coming; submit it the moment you have proof. Once verified, your reimbursement is paid out on the same Tuesday/Friday schedule as your regular trip earnings — there's no separate, slower track for reimbursements.
Not taxable, not deductible — it's pass-through
Because you're being reimbursed for a cost the guest incurred, not paid for a service, toll and citation reimbursements aren't included in your reportable earnings and don't show up on your 1099. They're not income to you, so there's nothing to deduct on your end either — the money moved from the guest, through Carvia, to cover a cost, and landed back with you at 100%. See Understanding Your 1099 for how this is tracked separately from your trip-earnings total.
Where to see it
Your in-app earnings ledger lists reimbursements separately from trip earnings, so you can always see what's pending verification, what's been billed to a guest, and what's already been paid out to you. See Getting Paid: Payout Schedule for how the full ledger works.